TERMS & CONDITIONS

DEFINITIONS

In this Agreement, "Ebru Evrim Ltd" is Ebru Evrim studio exclusive to the Harrogate location.
"You/Your" means the Ebru Evrim membership cardholder and person whose name and signature appear on this document.
 

GENERAL AGREEMENT

 

1. You are entering into an Agreement with Ebru Evrim Ltd. The terms of the Agreement differ depending on the membership plan or pay as you go services. Please read carefully.
2. You cannot transfer this agreement to anyone else.
3. You agree not to conduct any kind of commercial or business activity and will not act as a teacher for any other member.
4. This agreement is governed by English Law
5. You are responsible for informing Ebru Evrim Ltd of any changes to your personal details and contact information.
6. At the point of signing up to an Ebru Evrim Ltd membership package you must agree to the terms and conditions and are prompted for your digital signature, confirming acceptance of the aforementioned.
 

TERMS AND CONDITIONS
 

1. 4 Class, 8 Class and 12 Class Membership - Reformer, Hot and Mat/Barre Membership

 

a. When you sign up for the class membership, you will have the option to choose from 3 packages: 4 class per month, 8 class per month or 12 class per month, except for the Unlimited membership option and “Pay as you go” options. The chosen package determines the number of classes that can be attended within each billing cycle.

b. At the time of purchase, Ebru Evrim Ltd will collect the first month's payment or the full payment through Debit or Credit card. The class membership is valid for a minimum of 1 months from the date of enrolment.

c. Membership will automatically renew on a monthly basis, unless cancelled.

d. If a member attends fewer classes than the allocated number in a billing cycle, the unused credits will not be carried forward or refunded.

e. Early termination of the membership may be subject to penalties or fees as specified in the cancellation policy.

f. Depending on the membership package you choose, you will receive tailored benefits specific to that membership package. These may include, but are not exclusive to discounts on activewear, guest class pass and other discounted prices to Ebru Evrim products and services.

g. Ebru Evrim Ltd reserves the right to make changes or modifications to the membership packages at any time. This includes adjustments to prices, discounts, or the number of classes offered. Rest assured, you will be given 30 day’s notice period of any changes through email.

The notice will include the effective date of these changes.

Only the person named on the membership can use the rights and privileges of the membership at any time.
 

2. Unlimited Membership Monthly
 

a. Unlimited membership is a rolling monthly contract, giving you flexibility.
b. You are entitled to join 30 classes in a month.
c. At the time of purchase, Ebru Evrim Ltd will collect the first month's payment or the full payment through Debit or Credit card.
d. On the unlimited package you will receive tailored benefits specific to that membership package. These may include, but not exclusive, discounts on activewear, 1 guest class pass and other discounted prices to Ebru Evrim products and services.
e. Ebru Evrim Ltd reserves the right to make changes or modifications to the membership packages at any time. This includes adjustments to prices, discounts, or the number of classes offered. Rest assured, you will be given 30 days’ notice period of any changes.
f. Only the person named on the membership can use the rights and privileges of the membership at any time.
 

3. Unlimited Membership Yearly

a. Unlimited membership is a yearly contract, giving you flexibility.
b. You are entitled to join 30 classes in a month.
c. At the time of purchase, Ebru Evrim Ltd will collect the full payment through Debit or Credit card.
d. On the unlimited package you will receive tailored benefits specific to that membership package. These may include, but not exclusive, discounts on activewear, 1 guest class pass every month and other discounted prices to Ebru Evrim products and services.
e. Ebru Evrim Ltd reserves the right to make changes or modifications to the membership packages at any time. This includes adjustments to prices, discounts, or the number of classes offered. Rest assured, you will be given 30 days’ notice period of any changes.
f. Only the person named on the membership can use the rights and privileges of the membership at any time.
 

MEMBERSHIP CANCELLATION

 

Notice Period: Members must provide at least 30 days’ written notice prior to their next monthly membership instalment. This ensures adequate time for administrative and system updates.

 

Eligibility for Cancellation: Members may cancel their membership after completing the minimum one-month contract period associated with their chosen membership plan.

 

Late Cancellation Requests: Cancellation requests submitted less than 30 days in advance may still be subject to the full monthly fee.

 

How to Cancel: To cancel your membership, please contact our studio reception or email karenmercer@ebruevrim.com. Our team will guide you through the cancellation process and answer any questions.

 

Ebru Evrim Ltd reserves the right to amend or modify the terms of this cancellation clause at any time. Any changes will be communicated with 30 days’ notice.

PAYMENT TERMS

 

Payment Requirement: All payments must be made prior to attending any class.

Pricing Information: Prices for memberships and packages are available in the Studio, on our Website, and through our mobile app. Prices may change at our discretion. All prices include VAT.

Payment Methods: Payments for individual classes and memberships can be made online via our Website or mobile app, using the credit or debit cards listed on the payment page.

Monthly Subscription Payments

 

The subscription start date is the date of purchase.

Regular payments will be charged to the Member’s card on the agreed day and then every month thereafter.

Payments continue until the Membership expires, is cancelled under our cancellation policy, or an alternative billing date is agreed at the sole discretion of Ebru Evrim Ltd.

 

Failed Payments

 

If a membership payment fails, our system will attempt to collect payment three times.

After three failed attempts, the account will automatically be subject to the terms of the cancellation policy.

An administration fee may be charged at our discretion for reinstating a membership.

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Refunds & Transfers

Payments for classes, monthly subscriptions, and gift certificates are non-refundable and non-transferable, unless statutory rights apply or a refund is granted at our discretion.

 

CHANGING THE PAYMENT DATE
 

Members may request a change to their monthly payment date. All date change requests must:

·       Be submitted in writing via email to karenmercer@ebruevrim.com.

·       Be made at least 7 days before the next scheduled payment date.

·       Be approved at the sole discretion of Ebru Evrim Ltd, depending on system availability and membership status.

 

Limitations & Additional Charges

·       Members may change their payment date once per calendar year free of charge.

·       Any further changes within the same year will incur an administration fee, equivalent to the difference between the old and new billing cycle alignment, or a fixed admin fee set by Ebru Evrim Ltd.

·       Excessive or repeated requests may be declined at the studio’s discretion.

 

Once approved, the new payment date will apply to all future monthly billing cycles.

 

TEMPORARY SUSPENSION OF ACCOUNT

 

Memberships may be placed on temporary suspension under specific conditions. The following suspension terms apply:

 

Eligibility for Suspension

·       Monthly memberships (4, 8, 12 Class and Unlimited Monthly) may be placed on hold.

·       Yearly memberships are not eligible for suspension.

 

Permitted Reasons for Suspension A suspension may be granted for the following circumstances:

·       Medical reasons supported by a doctor’s note, confirming temporary inability to participate.

·       Family emergency requiring temporary withdrawal from attendance.

·       Prolonged illness preventing participation.

·       Financial hardship, subject to review and supporting documentation.

·       Extended travel exceeding 2 weeks, provided evidence of travel dates is submitted.

 

Duration of Suspension

·       Members may suspend their account for a maximum of 30 days per calendar year.

·       Suspensions must be taken in one continuous block, not split into multiple shorter freezes.

 

Notice Period

·       A minimum of 7 days’ written notice is required for all suspension requests.

·       Requests must be emailed to karenmercer@ebruevrim.com.

·       Suspensions cannot be backdated.

 

Billing During Suspension

·       No membership payments will be collected during an approved suspension period.

·       The renewal date will automatically shift forward by the length of the suspension.

 

Returning From Suspension

·       Membership access will automatically reactivate on the agreed return date.

·       Members who wish to extend a suspension beyond 30 days must cancel their membership instead and rejoin at current rates.

 

Studio Rights

·       Ebru Evrim Ltd reserves the right to decline a suspension request if adequate evidence is not provided.

·       We may request further information before approving a suspension.

BOOKING

1. Booking is available 7 days in advance of the class.

2. Classes can be booked online by all Members and pay as you go clients in advance via our personalised app or the Website. Bookings can be taken on the phone. No bookings will be taken via email.

3. Class sizes are limited and so all bookings are based on first come first serve basis so please make sure you book in advance to avoid disappointment.

4. The booking cancellation window is as follows:

All Group Classes must be cancelled online via our online app or website, 12 hours before the start of a Class or this will be treated as a ‘no show’ and the full fee of the class will be charged.

Workshops must be cancelled 1 week before the date for the Workshop or this will be treated as a ‘no show’ and the full fee will be charged.

The method for receipt of cancellation is online via our mobile app or our Website. We will not accept cancellations via email or social media. Bookings cancelled outside of the cancellation window are ‘no shows’ and will be charged in full.

5. We may cancel a Class booked by you at any time before the time and date of that Class in the following circumstances:

• The required minimum number (if any) for the Class have not booked for that Class.

• The required instructor and/or equipment is not available.

6. If we cancel a Class, in such circumstances, we will refund to you the fee you have paid for that Class.

7. If a Class is fully booked, you can add yourself to the online ‘waitlist’. Once you are on the ‘waitlist’, as places come up in a Class, you will be automatically moved from the ‘waitlist’ to a reserved space in the Class by reference to your position on the waitlist. At this point normal booking terms apply.

8. ‘Waitlist’ places are automatically moved into a Class up to 1 hour before the start of a Class but not after that time, so if you are on a ‘waitlist’ you should be prepared to cancel your place on the online ‘waitlist’ anytime up to 1 hour before the start of a Class if you do not want to be added into the Class.
9. 12 hours before the start of a Class, once cancellations have been made, some spaces may become available for Members to book online direct and not onto the ‘waitlist’ so it is a good time to check in and see if there are some pre-booked spaces free to reserve. These will be handed out on a first come first serve basis and we cannot guarantee a place.

10. If a Class is booked online you must sign in at reception at the Studio at least 5 minutes before the Class start time. Failure to do this may be treated as a ‘no show’ and your space may be given to someone else.

11. In the case of a ‘no show’ for failure to turn up 5 minutes before the class starts, payment will still be taken in full for the Class.

12. We will use all reasonable endeavours to start each Class at the scheduled start time but the start may be delayed by the overrun of an earlier Class or by other circumstances. If the delay to the start is at least 20 minutes you may cancel the Class and we will refund your fee or, if the Class was booked as part of a package, allow you to rebook the Class.

13. Anyone arriving late will not be admitted into a Class.

14. Details of Class times at the Studio may vary from time to time including cancellations of individual Classes. Class times are published by us and will be available on the mobile app and Website.

USE OF FACILITIES WITH CHILDREN/CHILDREN MEMBERSHIPS/FAMILY CLASSES/MOTHER-BABY CLASSES

1. All minors under the age of 16 must be accompanied by an adult to the Classes except Teenage Yoga/Pilates classes

2. Please note Kids Yoga/Pilates, Baby massage and Baby yoga are stand-alone courses and are not included in membership.

3. Please find instructions available at The Studio how to make booking for children classes.
Children under the age of 16 may only use a Studio and attend Classes if accompanied by an adult and if prior approval has been given by the parent consent form in writing by email.

4. Children of any age may not enter changing rooms or other areas unless they are accompanied by an adult.

FITNESS AND HEALTH

1. You will be asked to fill out a questionnaire as part of your Membership application in which you must state clearly any health issues/conditions and provide a release form from your medical adviser if these issues/conditions prevent you from doing any form of exercise/Classes.

2. It is a Member’s responsibility to ensure that their physical condition is appropriate for participating in Classes and to ensure that they correctly operate or use any facilities and/or equipment provided by us including the adjustment of levels or settings on any equipment.

3. Some classes involve intensive exercise. You must familiarise yourself with what each Class involves before assessing whether you are fit to participate in a Class. You should refer to the website and personalised app or speak to a member of staff for further information.

4. You are advised by us and should NOT undertake any physical activities like us in person/on demand classes without first seeking medical advice. We are not liable for any injuries accrued during our online or on demand classes taken by you at home, you are taking these at your own risk. Please make sure to read all class descriptions and if you have any concerns over your physical condition, please seek medical advice. We reserve the right to refuse access to any member if, in our absolute discretion, we consider that your health may be endangered by the use of our facilities.

5. If you suffer from low/high blood pressure and/or cardiac irregularities you should not attend any Class unless you have written permission from your doctor.

6. You should not use our facilities if you have any infectious or contagious illness, disease or other ailment or are suffering from any ailment where there is a risk, however small, that such ailment may be detrimental to the health, safety, comfort or physical condition of the other Members. If there is any doubt, you should consult your doctor and must notify us of any circumstances affecting your health which may be exacerbated through continued use of a Studio.

7. You are required to follow the instructions of the instructor at all times.

8. You must inform your instructor if you suffer any injuries or conditions which may affect your ability to participate in our Classes after you have been admitted as a Member.

9. We provide personalized fitness assessments to ensure that you and your guests are in good physical condition and capable of participating in exercises without risking your health, safety, comfort, or overall physical well-being. If you require any assistance, please inform the studio reception, and we will gladly accommodate your requirements within reason.

10. We reserve the right to exclude you from a Class if it becomes apparent during that Class that you are suffering from any kind of health or physical issue that may present a danger to yourself or to others.

11. You must not attend any Class if you are under the influence of alcohol, illegal drugs or misuse of prescription drugs.

12. If you are pregnant you must provide a written form from your doctor/midwife confirming that you allowed to take pregnancy classes such as pregnancy yoga, pregnancy Pilates and meditation/restorative classes.

13. If you are post-natal you must have successfully had your six/eight-week check (10-12 weeks for a caesarean) with your GP before starting classes, to avoid risk of injuries. It is also recommended that you wait until all lochia (bleeding) has completely stopped.

PERSONAL BELONGINGS AND SAFETY

1. We and our employees are not be liable for any loss, damage or theft of any property belonging to, or brought on to or left outside of the Studio by you or your guests. All personal items must be securely stored in lockers in changing rooms. We do not accept any responsibility for any items left unattended anywhere on our premises.

2. Members are requested to wear a form of clothing appropriate to the Classes they attend. Footwear should be removed in the changing area/changing room before entering all yoga/Pilates studios. Suitable socks must be worn for Reformer Classes.

3. In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or any studios.

4. Members must use the main entrance to the Studio when entering or leaving.

5. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with or obstruct these doors for any reason.

6. In the event of a fire, Members are asked to make their way to the nearest available exit and assemble at a safe distance from the Centre so that we may take a roll-call of all those in the Centre when the alarm sounded.
 

GUEST PASSES

1. Certain membership plans include free monthly guest passes. Members eligible for this benefit can request their passes at the Harrogate studio reception.
2. Guest passes are only available to individuals aged 18 years and above. Ebru Evrim Ltd will collect basic contact information at the time of booking.
3. If a Guest uses the studio, they cannot use it again at another time as a guest.
4. Guests must adhere to all studio rules and guidelines while using their guest pass.
5. Ebru Evrim Ltd reserves the right to refuse a guest pass at any time.
 

GIFT CARDS

1. The Gift Card cannot be exchanged or redeemed for a monetary value.
2. Gift Cards can be exchanged for Ebru Evrim products and services, online at ebruevrim.com and in Ebru Evrim studios.
3. Gift Cards may not be used for mail order purchases.
4. The balance on the Gift Card may be used for full or part payment. The gift card is valid for 6 months.
5. No change will be given but any unused balance will remain on the Gift Card and may be applied to future purchases.
6. Promotional offers may not apply to Gift Card purchases.
7. No VAT is charged when buying the Gift Card, but purchases paid for using the Gift Card are subject to VAT.
8. Keep the Gift Card safe and treat it as cash. We will not accept any liability for lost, stolen or damaged Gift Cards or for any remaining balance on the Gift Card.
9. If you have made an Online payment with a Gift Card in whole or part and any item paid for using the Gift Card is accepted for return the amount owing will be added to the original Gift Card.
10. For general information about returns and exchanges please contact reception.
11. We may withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card may have been stolen or fraudulently used. Further action may also be taken.
12. We reserve the right to amend or supplement these conditions or discontinue the Gift Card at any time.
13. Gift cards balance can be checked in the reception at the Studio.
 

LIABILITY WAIVER

By becoming a member, individuals acknowledge and accept any risks associated with participating in yoga and Pilates classes. Members agree to release the studio, its instructors, and staff from any liability for injuries or damages that may occur during classes or while using the studio facilities.
 

PRIVACY POLICY

1. By signing up for our membership, you hereby consent to the collection, processing, and storage of your personal information in accordance with our Privacy Policy.

2. We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) to ensure your privacy. Any personal information collected during the registration process or through your use of our services will be used solely for the purpose of providing and improving our services to you. We will never share or sell your personal information to third parties without your consent, except as required by law.

3. By using our services and providing your personal information, you consent to the collection, processing, and storage of your data as outlined in this policy. We will take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

4. If you have any questions, concerns, or requests regarding the handling of your personal data, please contact us harrogate@ebruevrim.com

5. Please review this privacy policy carefully before using our services. By continuing to use our services, you signify your acceptance of this policy.